No stress. We want you to love your Shotmate. Here is everything you need to know about returns, faulty items and getting things sorted.
CHANGE OF MIND
If you change your mind, get in touch with us before returning your Shotmate. The item should be unused, in its original condition and with its original packaging.
FAULTY OR DAMAGED
Something not right? Send us a message with your order details and a description of the issue. Our team will help work out the next step.
RETURN SHIPPING
Contact us before sending anything back so we can provide the correct return instructions. Return shipping arrangements may depend on the reason for your return.
HOW IT WORKS
Contact the Shotmate team and let us know your order number and why you would like to make a return.
Our team will review your enquiry and provide the appropriate next steps and return instructions.
Once your return has been approved, follow the instructions provided by our team to send your Shotmate back.
Not sure what applies to your order? Send us a message and the Shotmate team will help you out.
GOOD TO KNOW
Your rights under the Australian Consumer Law are not affected by our returns process. If your Shotmate has a major problem, you may be entitled to a replacement or refund under Australian Consumer Law.
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